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Input your shipment information.

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Pay, Print, Ship

Review your shipment details and pay for your label. You can print your label and set up a request for a pick-up.

FREQUENTLY ASKED QUESTIONS

If you have a question, please email us at info@shipinaflash.com. We will get back to you shortly.




  1. Can I get an estimate without an account?
  2. In what currency are the estimates?

  3. What does it cost to use Ship in a Flash (SIAF)?
  4. How do I change my login email address?
  5. I'm having trouble logging in. What do I do?
  6. When do I get charged for the shipment(s) I have created?
  7. When I void a label, how do I get a refund?

  8. Why do I see a charge under $1 on my credit card?
  9. What payments do you take?

  10. Is there a minimum of packages that I have to send to use your service?
  11. Can I ship dangerous goods with SIAF?
  12. I don't have a printer. Can I still use your services?
  13. Do you provide shipping supplies or packaging services?
  14. Do you ship internationally?
  15. What do I do with the printed shipping labels?
  16. When do I need a commercial invoice?
  17. Can I save the pickup fee by dropping off my package at a retail location?
  18. My package hasn't been delivered yet.
  19. What are your packaging requirements?
  20. How do I track my shipment?
  21. Who pays for the customs fees?

  22. Is there a cost to scheduling a pickup?
  23. How do I schedule a pickup?
  24. How do I cancel a pickup request?
  25. The driver didn't show up yesterday to pick up my package(s).
  26. What is the Carrier's Contact information?
  27. Why was my package left at my door when I was not home?
  28. Where do the delivery times come from?
  29. The driver hasn't shown up yet to pick up my package(s)?


  30. ESTIMATE FAQ:


    Can I get an estimate without an account?

    Yes, you can get an estimate at any time here.

    In what currency are the estimates?

    Everything that originates from Canada is listed in CAD.



    ACCOUNT FAQ:


    What does it cost to use Ship in a Flash (SIAF)?

    Nothing, as there are no membership fees to use SIAF's services.

    How do I change my login email address?

    To change the email address for your log-in by going to "account management".

    I'm having trouble logging in. What do I do?

    Please email us your request at info@shipinaflash.com.

    When do I get charged for the shipment(s) I have created?

    The invoice will be created right away, as the amount will be charged onto your credit card as soon the label is made.

    When I void a label, how do I get a refund?

    When you void a shipping label, we will process your refund within the next 3-5 business days.



    BILLING FAQ:


    Why do I see a charge under $1 on my credit card?

    When you enter your credit card information into our system, an amount of $1 CAD will be placed on your card. This amount is used to verify that you are in fact the owner of the credit card. The amount is automatically refunded and normally takes 3-5 business days for the credit to appear on your credit card.

    What payments do you take?

    You can use Visa, MasterCard, and American Express. We also take debit card payments as well.



    SHIPPING FAQ:


    Is there a minimum of packages that I have to send to use your service?

    We have no minimum number of packages that you must send.

    Can I ship dangerous goods with SIAF?

    No, sorry! Unfortunately, you cannot ship dangerous goods with us.

    I don't have a printer. Can I still use your services?

    Unfortunately, a printer is required as you will need to print the generated shipping labels and documents. You can email the documents to a friend who has a printer, or use one at any of the Public Library locations.

    Do you provide shipping supplies or packaging services?

    We do not provide any shipping supplies or packaging services to individual shipper. If you are a business account, please send us an email at sandi@shipinaflash.com to purchase some supplies.

    Do you ship internationally?

    At the moment, the SIAF online platform does not allow for international shipping except for USA. However, we do offer international shipping service, so please contact us at sandi@shipinaflash.com for more details and get a quote.

    What do I do with the printed shipping labels?

    Once you have created your shipment, the next step is to print out all of the documents. For Canadian shipments, all you need to do is print out the label.

    For all shipments to the USA, you need to print the label and 3 sets of Commercial Invoice.

    Once printed, fold the printed page along the horizontal line. Make sure that the tracking number is visible, and that the barcode can be read and scanned.

    When do I need a commercial invoice?

    A commercial invoice is required for any shipments leaving Canada. Domestic shipments within Canada do not require a commercial invoice.

    Can I save the pickup fee by dropping off my package at a retail location?

    You do have the option to drop off your package(s) at the nearest courier's retail locations. However, since pick-up is free using SIAF, there's no money to be saved by dropping it off.

    My package hasn't been delivered yet?

    Once the package is in transit, we have no control over the packages delivery date. You should contact the carrier directly to get more information (be sure to have your tracking number ready).

    What are your packaging requirements?

    All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See Terms and Conditions of Purchase and Carriage for complete packaging requirements.

    How do I track my shipment?

    You can track your shipment by visiting the Track a Package page.

    Who pays for the customs fees?

    By default, the customs fees (brokerage, duties, taxes, or any other landed costs) are paid by the receiver of the shipment.



    PICK-UP FAQ:


    Is there a cost to scheduling a pickup?

    Is there a cost to scheduling a pickup?

    How do I schedule a pickup?

    To schedule a pickup, please login and select "Schedule A Pickup" from the account management tab. You can also send us an email at info@ shipinaflash.com if you want us to schedule one for you.

    How do I cancel a pickup request?

    Under the account management tab, select "cancel pick-up".

    The driver didn't show up yesterday to pick up my package(s).

    First, check if you have scheduled a pickup. Creating a shipment doesn't automatically schedule a pickup. If you have requested a pick-up, then give us a call and we'll help you put in a new request.

    What is the Carrier's Contact information?

    Purolator: 1-888-744-7123
    UPS: 1-800-742-5877 (Canada)
    UPS: 1-800-782-7892 (United States)


    Why was my package left at my door when I was not home?

    For addresses identified by Purolator as residential, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure.

    Where do the delivery times come from?

    Please note that the delivery times are provided by the carriers, and SIAF does not control when your packages get delivered by.

    The driver hasn't shown up yet to pick up my package(s)?

    If you have selected 1 pm to 3 pm, and it's passed the time that you have selected. Then the next step would be to call the courier directly, and referenced your pick up number. The driver may be delayed by traffic. You can also send us an email at sandi@shipinaflash.com with your concern, and we will call Purolator on your behalf.



How It Works

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Step 1:

Create Your Shipment - First, get an estimate before you ship. Then, go to the top menu and click on the "NEW SHIPMENT" button. Enter all of the required details and information for your shipment (where/to whom you are sending the package to).

Project For Everyone

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Project For Everyone

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Project For Everyone

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Project For Everyone

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Project For Everyone

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  • We also provide worldwide shipping. Please email sandi@shipinaflash.com to request a quote or for more information.

  • SIAF provides several shipping options for routes originating from Canada and USA.

  • Logistics is becoming an integral facet of daily life, and our goal is to provide total access to shipping no matter where people are or when they want to ship.

    JJ, Founder
  • Want an estimate? Get one here.

    www.shipinaflash.com

TERMS AND CONDITIONS FOR SHIP IN A FLASH

Purolator Terms and Conditions
UPS Terms and Conditions


SHIP IN A FLASH TERMS AND CONDITIONS (Effective December 2016)

1) Acceptance of Terms and Conditions
By giving Ship in a Flash your shipment you agree to the "Purolator and UPS Canada terms and conditions of service" as well as the Ship in a Flash terms and conditions of service" set out in this document (termed the "Ship in a Flash Terms and Conditions". If there are any discrepancies, then the Ship in a Flash terms and conditions will prevail. Please note that all agreements are only valid in writing, and not bind by oral contract.

2) Carrier Terms and Conditions
For carrier terms and conditions please refer directly to Purolator and UPS' specific detailed conditions. This can be found on their individual website. "It is hereby understood and agreed that any fraudulent act(s) committed by the shipper/consignee or any other third party which may affect the shipper/consignee shall be deemed to be the responsibility of Ship in a Flash's client (whether the shipper or consignee) and such fraudulent acts cannot be used as a defense against Ship in a Flash for the non-payment of monies owed to Ship in a Flash for any services rendered."

3) Service
Ship in a Flash provides you with the ability to select from various carriers. When you select a carrier, the terms and conditions of the selected carrier shall apply as well as Ship in a Flash's Terms and Conditions. Ship in a Flash cannot and does not agree to alter the selected carrier's terms & conditions.

4) Restriction of On-Time Refund
The on-time money back guarantee offered by UPS, and Purolator or any other carrier offered by Ship in a Flash is not available to you for any shipment that you send through ShipinaFlash.com.

5) Refunds
Ship in a Flash reserves the right, at its sole discretion, to refuse a request for a refund or credit of shipping charges for any shipment, when such request is made by any party other than the payer of the shipping charges.

6) Address Correction
An additional charge will be applied per piece where the receiver's address is incorrect, incomplete or illegible.

7) Right of inspection & Refusal of Packages
Ship in a Flash will not store or ship packages containing liquids, and the Customer acknowledges that the Customer is liable for any damage that the Customer's storage contents may inflict on the property of others. Ship in a Flash reserves the right to refuse any package that by reason of the dangerous or other character of its content is liable, in the judgment of Ship in a Flash, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packed or wrapped. Ship in a Flash reserves the right to open and inspect any package tendered to it for storage or shipping.

8) We do not offer PO Boxes Delivery
Ship in a Flash, representing the various carriers, does not provide service to post office boxes.

9) Chargeable Weight for Shipments
Ship in a Flash, representing the various carriers, reserves the right to audit shipments for weight and dimensions, not withstanding that the weight and dimensions have been declared on the shipping document. The corrected weight determined by the carrier may be applied for the assessment of rates and the shipper agrees to pay the same. Reweighing may occur at various transportation points before delivery, therefore, reweighing adjustment charges may not be reflected on the same invoice as the original transportation charges.

10) Signature
Driver Release is a UPS residential, delivery service in which, at the discretion of the UPS service provider, a package may be left at a private residence without obtaining a signature. Driver Release is only available in select areas. If a signature is required on a package, or the UPS service provider is otherwise unable to Driver Release a package, it may be delivered to a neighboring address. The service provider will obtain a signature from the neighbor when completing an indirect delivery. Please note that an additional charge is applicable for Signature required requests.
For all Purolator shipments, a signature is automatically required at all times unless specified otherwise with an OSNR or SNR sticker as per their terms and conditions.

11) Transit Times
The transit times shown on Ship in a Flash website are guaranteed delivery times given to Ship in a Flash direct from the courier. These guarantees apply to all services except for UPS Standard, Purolator Ground, and FedEx Ground. None of these services are money-back guaranteed courier services.

12) Hold for Pick-up
Customers may request that a shipment be held for pick-up at the carrier's depot closest to receiver's location.
For Purolator and FedEx shipments, the shipment must be addressed to the receiver care of the depot's address with the receivers phone number indicated, or by affixing a "hold for pick-up" sticker on the shipment.

13) Extent of Liability
The carrier selected by you or Ship in a Flash for transportation of your shipment, is liable to you within the fullest extent of their terms and conditions. All legal actions that may arise from your shipment must be brought against the carrier selected by you or Ship in a Flash. Ship in a Flash shall not be liable in any way for any damages whether direct, indirect, special, incidental or consequential, including but not limited to the following: Loss of profit or revenue incurred as a result of Ship in a Flash 's acts or omissions including but not limited to gross negligence, neglect causing damage, loss, damage to the shipment, theft of the shipment, improper packaging, improper handling or delay of the shipment even if Ship in a Flash is advised in advance that such possibility exists. Ship in a Flash reserves the right in its sole discretion to deny and you agree not to permit any claim or action against Ship in a Flash, pertaining to any damage, loss of a shipment, associated costs, or financial penalties to the shipper, consignee or third party shipper. You agree to indemnify Ship in a Flash against any consequences of such claim or action and assume responsibility for any costs and expenses that Ship in a Flash endures in defending against the claim or action.

14) Chargeable Weight for Shipments
Ship in a Flash, representing the various carriers, reserves the right to audit shipments for weight and dimensions, not withstanding that the weight and dimensions have been declared on the shipping document. The corrected weight determined by the carrier may be applied for the assessment of rates and the shipper agrees to pay the same. Reweighing may occur at various transportation points before delivery, therefore, reweighing adjustment charges may not be reflected on the same invoice as the original transportation charges. Transportation charges are based on the actual weight of the shipment or the dimensional weight of the shipment, whichever is greater.

15) Fuel Surcharge
Ship in a Flash reserves the right to apply a fuel surcharge on all shipments. The surcharge will be applied for such a period as Ship in a Flash may determine necessary. Current details on the fuel surcharge can be obtained by calling 1- 866-320-8383.

16) Manual Shipment Surcharge
Ship in a Flash reserves the right to apply a 15% administrative surcharge for any domestic manual shipment if applicable. We therefore encourage you to utilize our Ship in a Flash system to avoid this administrative fee.

17) Shipping Collect
In accordance with our carrier supply chain, Ship in a Flash must honor their collect shipment billing rules. Upon delivery, if the consignee refuses to pay for the delivery charges, the charge will automatically be invoiced to the shipper by Ship in a Flash. For further clarification please refer to the carrier's terms and conditions available on our home page. This information can be found on the official courier terms and conditions posted on our home page.

18) Payment
The Customer agrees to pay the total cost of the services provided by Ship in a Flash based on the number and type of items tendered to SS at the time of making the label based on the prices contained on the Ship in a Flash web site.

19) Chargebacks and Reversals
We handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. In cases where we have provided a product and we have verified that a client has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the company may include filing a complaint with the Internet Crimes Bureau and/or local authorities, or reporting the incident to the appropriate authorities in your state to investigate theft of product and possible mail fraud which is a Federal Crime. All cases of chargeback requests will be vigorously fought by the Company. BE AWARE that if you choose to claim your online transaction was fraudulent that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and criminal case against a customer if there is fraudulent use or theft of product(s). PLEASE NOTE: Packages marked "Return to Sender" will NOT be processed or refunded. Please be aware that shipping and handling fees are non-refundable.

20) Fraud
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from purchasers such as a telephone confirmation of your order and other information necessary for verification. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. If any Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

21) Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT PERMISSIBLE BY LAW FOR: (i) the use or the inability to use the Site, the products and/or any other products and/or services offered on the Site and/or from the Company; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, content and/or any other products purchased or obtained from or through the Site and/or from the Company; (iii) the failure to realize any specific result from use of the product or health-related outcome; and (iv) any other matter relating to the website, the products and/or any other products and/or services offered on the Site and/or from the Company. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation and any and all other torts. You hereby release Company from any and all obligations, liabilities and claims in excess of the limitations stated herein. If applicable law does not permit such limitation, the maximum liability of Company to you under any and all circumstances will be the amount you paid for the products ordered and paid for on the Site and/or from the Company. No action, regardless of form, arising out of your use of the Site, the products and/or any other products and/or services offered on the Site and/or from the Company may be brought by you more than one (1) year following the event which gave rise to the cause of action. The negation of damages set forth above is a fundamental element of the basis of the bargain between you and Company. Access to the Site and/or the services and products would not be provided to you without such limitations. Some jurisdictions do not allow certain limitations on liability and in such jurisdictions company liability shall be limited to the maximum extent permitted by law.

22) Storage of Personal Information
Ship in a Flash is committed to providing visitors with web sites that respect their privacy. This page summarizes the privacy policy and practices in effect on the Ship in a Flash web site. The Ship in a Flash web site does not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail or registering in a secure portion of the site. Any personal information held or collected by the Ship in a Flash is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information.

23) Payment Terms and Conditions
Ship in a Flash payment terms are COD from date of the creation of the label on the Ship in a Flash website.

24) Quotes from Outside Sources
Please note that Ship in a Flash will not honor any quotes provided to our clients directly from our suppliers. Quotes will only be honored if obtained on our Ship in a Flash system or via e-mail from a Ship in a Flash customer service representative.

25) Custom clearance
All cross-border shipments must have 3 copies of the commercial invoice attached to the outside of the box. The description of goods and corresponding HS code must be accurate to avoid your HS code from being audited by customs. Failure to comply with these customs regulations may result in clearance delays. If you are not sure of the proper classification code, please check with your customs broker prior to filling out the customs invoice. If you do not have a customs broker please refer to the following.

26) Right of Inspection
Purolator and UPS reserve the right to open and inspect any Shipment tendered to it for carriage, at any time, without notice. Governmental authorities may also open and inspect any Shipment, at any time, without notice.

27) Prices
We shall have the right to charge and pass on all changes in one or more cost-determining factors such as costs of transport, the prices of (raw) materials, currency exchange rates, import duties, turnover tax, that relate to the performance agreed upon and that occur after the date of our offer, or after the formation of the agreement, but before the delivery, to the other party. The prices of the goods offered or sold by us are calculated on the basis of delivery ex works, Capelle a/d IJssel, The Netherlands (EXW, incoterms 2010), exclusive of VAT, import duties and other levies and taxes imposed by the government, unless indicated otherwise in writing.

28) Account Security
If you create an account on the Ship in a Flash website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify Flash of any unauthorized uses of your account or any other breaches of security. Flash will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

29) Termination of Your Account
Ship in a Flash may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your alcatelflash.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Contact Us

Monday - Friday from 9:00 AM - 5:00 PM
Saturday from 9:00 AM - 1:00 PM
Sunday is Closed


15 Precision Drive
Kemptville, ON, K0G 1J0

info@shipinaflash.com

437.887.0411

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